Authentic Membership FAQs

How do I qualify for an Authentic Membership free trial?

First-time members are eligible for a 30 day free trial. To activate your free trial, join directly here or add the Authentic Membership trial to the cart or checkout page of any participating brand and complete your purchase. Note that we do require

What is the Authentic Membership cancellation policy?

Members may cancel their Authentic Membership at any time by signing into the Authentic Membership portal here, navigating to the ‘Account’ tab and selecting ‘Cancel Subscription’ under ‘Subscription’. If you cancel your Authentic Membership in the m

When will I be billed for Authentic Membership?

Following the 30 day free trial period, Authentic Members are billed to the credit card on file every 30 days according to the date of sign up. To find your next billing date, sign into the member portal here, navigate to the ‘Billing’ tab and find y

How can I update my Authentic Membership payment information?

Authentic Membership fees are automatically billed to the card associated with your initial subscription of the Authentic Membership product. To update your payment information, sign into the member portal here, navigate to the ‘Billing’ tab and sele

How can I pay for my Authentic Membership?

Authentic Membership fees are automatically billed to the card associated with your initial subscription to the Authentic Membership product. The initial subscription must be made with an eligible debit or credit card through Shop Pay. When signing u

Which brands currently offer Authentic Membership benefits?

Please visit member.authentic.com for the latest list of participating brands.

How do I redeem my Authentic Membership benefits on participating brand sites?

There are several ways to redeem your Authentic Membership benefits on participating brand sites. First and foremost, because Authentic Membership is powered by Shop Pay, if you have cookies enabled, you should be automatically identified as a Shop P

Can I redeem my Authentic Membership benefits in store?

Currently, the 10% discount and free shipping benefits are offered online only. Authentic Membership is growing every day, and store capability is in our roadmap.

I am having an issue applying my Authentic Membership benefits on DCShoes.com. What should I do?

Please reach out to [email protected] with any Authentic Membership- related concerns.

Are all products on JuicyCouture.com eligible for Authentic Membership benefits?

All Juicy Couture branded products are eligible for Authentic Membership benefits, excluding e-gift cards and Route Package Protection insurance. Third-party products are not eligible for the Authentic Membership benefits.